Order statuses

What are the order statuses?

Order statuses are the groups to which each order is assigned. They allow keeping „Law and order” in your orders. 🙂 The statuses may correspond to e.g. types of shipments, types of payments, or they may be related to the order progress. They are designed to simplify your work and keep the buyer informed about the order progress.

 

Thoughtful configuration of order statuses is crucial to improve your work. They can be created in hundreds of different ways – everything depends on your business profile. Are you a big or a small merchant? How many shipping methods do you offer? Do you have products in stock or are you waiting for their delivery? Or do you produce your own inventory? Do you have many employees and distribute their work?

 

Our users’ imagination in creating order statuses has no limits. Some of them have only a few statuses, others several tens. The record holder has 65!

 

Think carefully about the configuration of your statuses, as any change in your order status will affect the order information page that the buyer may access. Proper status management allows you to inform the customer about the progress of their order at the same time.

 

You can create unlimited number of statuses in BaseLinker and group them to keep them clean and organized.

 

statusyzamowien


Configuration of BaseLinker statuses

Configure your own statuses in section Order Manager > Order Statuses.

 

You can set the following parameters during configuration:

  • Color.
  • Basic name visible only to the seller (up to 30 characters).
  • A short name, also visible only to sellers in places of limited width, e.g. in the table of all orders (up to 17 characters).
  • Full name displayed to the buyer on the order page (up to 250 characters). If you leave this field blank, the name of a given status will not be displayed on the order page.
  • Group to which the status should belong. Groups are used to display a large number of statuses in the left-hand panel menu.

You can arrange the statuses in desired order using the arrows on the right. The order of statuses affects their display on the left hand side in the Order Manager. The status marked with a star on the left hand side of the table is the main status to which new orders arrive immediately after being downloaded from Allegro/eBay. This status cannot be deleted, but the parameters can be edited.

 

statusy_zamowienstatusyzamowien_konfiguracja

 


Examples of status configurations

1) According to the order fulfilment progress

  • New – allegro
  • New – shop
  • No payment
  • Confirmed
  • In progress
  • Packed
  • Ready to ship
  • Shipped
  • Cancelled

2) Depending on the shipping method

  • New orders
  • Group – awaiting payment
    Due payment – economy
    Due payment – courier
    Due payment – parcel box
  • Group – ready to ship
    Ready to ship – economy letter
    Ready to ship – courier
    Ready to ship – parcel box
    Ready to ship – courier COD
    Ready to ship – economy COD
  • Self-pickup
  • Shipped
  • Complaints
  • Cancelled

3) Payment statuses and distribution for staff

  • New
  • Paid
  • No payment
  • COD
  • Cancelled
  • Peter:
    Confirmed
    Ready to ship – economy letter
    Ready to ship – courier
    Ready to ship – parcel box
    Shipped
  • Anna:
    Confirmed
    Ready to ship – economy letter
    Ready to ship – courier
    Ready to ship – parcel box
    Shipped

Before you start creating order statuses, please familiarize yourself with the automatic actions. They are closely related to the order statuses. The possibilities of the automatic actions can inspire you to create statuses.

 

Status of orders received from different sources

Remember to specify the statuses to which orders from particular sources are to be delivered after the configuration. The default status for all sources is „New orders”, but these may as well be separate statuses for Allegro, eBay, Amazon, store and other sources.

 

Default statuses for new orders are defined in the following places:

  1. For Allegro/ eBay / other marketplace platforms
    Integrations → Allegro/eBay accounts/other marketplace → Settings → Orders → Download orders – status
  2. For online shops
    Integrations → Online Shops → Settings → Orders → Download orders – status

 

Was this helpful?